Current Advertiser Account/Billing Related Questions and Answers

 

How do I login to my account? I forgot my login.  How do I get it? How do I renew my account with you? How do I change my credit card on file with you? How do I edit my listing? How do I change my photos? How do I edit my dates in my calendar / open date system? Where do I mail my check payment? I was charged twice on my credit card statement.  What do I do now?  How do I cancel my advertising account?

 

How do I login to my account?

 

From any page on the Web site, click on the Login link in the top right hand corner.

 

I forgot my login.  How do I get it?

 

If you have forgotten your login, click on the Forgot Your Login link below the login box.  This will take you to a page where you can enter your Vendor ID (found in the lower right corner of your profile page).  The system will automatically email the login information to the email address in the account associated with the Vendor ID you entered. 

 

If you have changed email addresses or have a very strict spam blocker, you may not receive this email.  In these cases, you will need to click on the Contact Us link at the bottom of any page and request your login via the Contact Form.  Be sure to tell us that your email has changed in that form so that we don't send the information to a bad email address.

 

How do I renew my account with you?

 

To renew your account, simply login to your Advertiser account and click on the Renew link in the left My Account navigation.  If your ad membership has already expired, you can still login to your account but you will be forced to renew prior to accessing any account information.

 

How do I change my credit card on file with you?

 

For Recurring Monthly or Annual Billing accounts, you can login to your account and click on “Update Credit Card” in the left navigation under My Account.

 

For all accounts including recurring billing accounts, you can fax in the attached credit card authorization form to 1-866-305-1727.

 

IBS Design Credit Card Authorization Form 

 

How do I edit my listing?

 

You have the power to update, change, edit your listing anytime - 24 hours per day 7 days a week. 

 

All you need to do is login to your Advertiser Administration area and click on the Edit Listing / Photos link in My Account navigation bar to the left.  This will take you to a page where you can administer your ads.  We have separate administration links on this page for your General Information, your Description, and your Photos.

 

You may see more than one box on this page if you have ads in multiple locations with us.  For example, if you have an ad in the Atlanta market and the Athens market, you will see 2 separate yellow boxes labeled Atlanta Ad and Athens Ad.  You will need to administer each ad separately.

 

Most all fields of your Ad can be edited by clicking on the “Edit General Information” link on the above page.

 

To edit the body copy on your Profile page, click on “Edit Ad Description”.

 

To change your photos, click on “Edit Photos”.

 

How do I change my photos?

 

To change your photos, all you need to do is login to your Advertiser Administration area and click on the Edit Listing / Photos link in My Account navigation bar to the left.  This will take you to a page where you can administer your ads.  We have separate administration links on this page for your General Information, your Description, and your Photos.

 

You may see more than one box on this page if you have ads in multiple locations with us.  For example, if you have an ad in the Atlanta market and the Athens market, you will see 2 separate yellow boxes labeled Atlanta Ad and Athens Ad.  You will need to administer each ad separately.

 

 

To change your photos, click on “Edit Photos”.  *If you have ads in more than one market, you will need to change the photos for each ad separately.

 

How do I edit my dates in my calendar / open date system?

 

Login to your account (instructions above) and then click on the Add/Edit/Delete Date Availability in the My Account navigation to the left.  Then followin the onscreen instructions for adding, editing and deleting dates for your calendar.

 

Where do I mail my check payment?

 

Please make all checks payable to: IBS Design, LLC and mail to our publishing office in Atlanta:

 

IBS Design, LLC

P.O. Box 54518

Atlanta, Georgia 30308

 

Mailing address for Florida Advertisers:

 

FloridaBridalGuide.com

IBS Design, LLC

P.O. Box 484

Jensen Beach, Florida 34958-0484

 

I was charged twice on my credit card statement.  What do I do now? 

 

We are more than happy to void or credit back any duplicate charges that have occurred on your card from our company.  Please do not dispute the duplicate charge with your credit card company.  It is much simpler for us to just credit you back and too many credit card disputes can hurt our pecentage rate with the merchant bank.  We want to keep our ad rates low for you!

 

Also, please do not call us to tell us about the duplicate charge. It is much faster for all of us if you simply email the information to us as we will need it in writing to research and apply any credits.

 

So, to let us know about the duplicate charge, simply go to the Web site where you advertise and click on the Contact Us link in the bottom left corner.  Using our Customer Service Contact form, please email us your full contact information as well as the dates and amounts of all duplicate charges.  We will process the credit as quickly as possible and within 24 hours on business days (Monday - Friday).

 

How do I cancel my advertising account? 

 

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