Company Information Questions and Answers

 

What is your email address? What is your mailing address? What is your fax number? What is the payment information for check payments? How long have you been in business? What is your phone number?

 

 

What is your email address?

 

We do not publish our individual email addresses because of spammers.  To contact us by email, please go to the Web site you are interested in and click on the Contact Us link in the bottom left corner.  We try to answer all emails within 24 hours on business days (Monday - Friday).

 

What is your mailing address?

 

Our primary mailing address in Atlanta:

 

IBS Design, LLC

P.O. Box 54518

Atlanta, Georgia 30308

 

 

Mailing address for Florida Advertisers:

 

FloridaBridalGuide.com

IBS Design, LLC

P.O. Box 484

Jensen Beach, Florida 34958-0484

 

 

 

What is your fax number?

 

We maintain a Toll Free fax number for our customers.  However, because the number is Toll Free, we are charged each time we receive an inbound fax.  For this reason, we do not publish the number openly but we are happy to give it out for legitimate fax purposes.  Please contact our office by going to the Web site you are interested in and click on the Contact Us link in the bottom left corner.   Please be specific as to why you need the fax number and we will email it to you.  Thanks!

 

 

What is the payment information for check payments?

 

We accept business checks, cashier's checks or money orders.  Although we will accept a personal or counter check, we must wait for the check to clear the bank prior to activating the ad. 

 

Please make all checks payable to our publisher “IBS Design, LLC” and mail to:

 

IBS Design, LLC

P.O. Box 54518

Atlanta, Georgia 30308

 

Advertisers in Florida can make their checks payable to "IBS Design, LLC" and mail checks to:

 

IBS Design, LLC

P.O. Box 484

Jensen Beach, Florida 34958-0484

 

Ad Set Up from Check Payment

 

Please allow 3 to 5 business days for ad set up after we receive your check.  For personal or counter checks, please allow 2 weeks for ad set up.

 

Returned Check Fee

 

If a business check is returned for any reason, we charge a $25 processing fee.  After a check has been returned, we allow a 10 day grace period before removing the ad.  To keep the account in good standing, the customer must pay the amount due by credit card, cashier's check or money order within 10 days of notice from our office. The $25 processing fee will be added to the price of the ad and we will send you a new invoice to pay within the 10 day grace period. 

 

In the case of personal or counter checks that are returned, we will require payment by credit card, cashier's check or money order plus the $25 processing fee prior to activating the ad.

 

 

How long have you been in business?

 

IBS Design, LLC opened for business in the Fall of 1997.  We launched our first local wedding planning Web site, AtlantaBridal.com, on February 1, 1998.

 

What is your phone number?

 

Contact by phone information for the following sites: 

 

AlabamaBridal.com, AtlantaBridal.com, CaliforniaBridalGuide.com, CarolinaBridal.com, ChicagoBridal.com, FloridaBridalGuide.com, NewJerseyBridal.com, TennesseeBridal.com, WeddingBasics.com

 

Please note that we do not have a full-time receptionist and we only have 4 total employees who are constantly either on the phone or out at events.  If you do not get an answer at our office, please leave a message.  All of our messages are routed by email to us so we all can pick up voicemails no matter where we are.  We try to return all calls within 24 hours on business days (Monday - Friday).

 

When leaving a message, please leave the following information:

 

1. Your name
2. Your company name if applicable
3. Your phone number
4. Your email address
5. Best time to reach you
6. Your question or reason for calling (so we can route your call to the best service rep)

 

Why do you want my email address?  99% of our calls require an answer by email even after we return the call by phone.  By sending you an email answer to your call (as appropriate),  we can quickly send you the information you need in writing, answer you quicker and in off-business hours, and avoid endless games of phone tag.  Obviously some types of calls can only be answered with a return call and therefore we only return calls by email when appropriate.

 

PHOTO QUESTIONS: We do not provide phone support for re-sizing photos due to the wide variety of photo programs out there.  If you have questions about re-sizing and uploading your photos, please see our Advertiser Photos FAQ.

 

AD RATE QUESTIONS: If you are looking for Advertising Rates, please click here.  If you are interested in Featured Advertising on our sites, please click here.

 

OTHER QUESTIONS:  Fo your convenience, we have an extensive online help section for our customers to allow you to get the answers you need right away when you need them.  Please click here to browse our customer help center or search (top right of any page in the help center) with your keywords to find the answers you need now.

 

PHONE NUMBERS:

In the Atlanta area 404-872-3003

Outside the Atlanta area 1-877-645-8885

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